When you open an account on bd ok, place a bet on Sports, or use any of our services, certain data is generated. This Privacy Policy is our commitment to being fully transparent about that information.
This policy is written in plain language so every user understands how their information is handled. By using bd ok's services, you are considered to have agreed to this policy.
1What data we collect
Bd ok only collects information that is necessary to provide its services. We do not believe in gathering excessive or unnecessary data.
Information You Provide Directly
- Name, date of birth, and nationality — collected at registration
- Email address and mobile number
- National ID or passport — required for KYC verification
- Mobile banking details (bKash/Nagad/Rocket number) — for payment processing
- Messages & Complaints Sent to Support
Automatically Collected Information
- IP Address & Device Type
- Browser type and operating system
- Pages visited and time spent — session data
- Betting History & Transaction Records
- Login time and location data (for security purposes only)
We will never ask for your bank card PIN, mobile banking PIN, or password. No bd ok staff member will ever request this information.
2Why and How Your Information Is Used
Bd ok uses your information to improve its services. The key uses are outlined clearly below:
| Purpose of use |
What information is required |
Mandatory? |
| Account Creation & Management | Name, email, mobile | Yes |
| KYC Identity Verification | NID/Passport, Selfie | Yes |
| Deposits & Withdrawals | Mobile banking number | Yes |
| Fraud and scam prevention | IP, Device, Transactions | Yes |
| Customer Service Delivery | Support messages and history | When required |
| Sending promotional offers | Email, Mobile | Optional |
| Platform improvement analytics | Anonymous usage data | When required |
If you no longer wish to receive promotional messages, you can opt out at any time via your account settings or by contacting support.
Encrypted storage
All your personal information is stored on encrypted servers. Direct access is strictly limited and fully logged.
Restricted Staff Access
Only authorized bd ok staff can access data on a need-to-know basis. Every access is logged.
Regular Security Audits
bd ok regularly engages third-party security experts to audit its systems — any vulnerabilities identified are addressed promptly.
Data localization
Data belonging to Bangladeshi users is stored in secure data centers. It is not transferred to other countries without authorization.
Data Breach Notification
In the event of a data breach, affected users will be notified within 72 hours via email and SMS.
Automatic Data Deletion
Data is automatically and securely destroyed once its designated retention period ends. Outdated information is never kept unnecessarily.
3Who Your Information Is Shared With
BD OK does not sell your data — that is our core commitment. However, in certain specific situations, limited information may need to be shared with designated parties:
- Payment processors: The necessary information is shared with bKash, Nagad, and Rocket to process transactions. They each adhere to their own strict privacy policies.
- KYC verification services: Authorized third-party identity verification providers access only the minimum data necessary.
- Law Enforcement: We are legally required to disclose certain information in response to a court order or valid government request.
- Anti-Money Laundering (AML) Authorities: If suspicious financial activity is detected, reporting to the relevant regulatory authority is mandatory.
Before sharing data in any of the above cases, BD OK ensures the request is legitimate and that only the minimum necessary information is disclosed. Personal data is never shared with advertising companies.
4Cookies & Tracking Technologies
BD OK uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.
Types of Cookies We Use
- Essential cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
- Functional cookies: To remember your preferences such as language and theme.
- Analytics cookies: To understand which pages are used most — but all data is anonymized.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent BD OK from functioning properly.
5Our technical measures for data protection
Bd ok uses industry-leading technology to protect your information. Security isn't just a policy for us — it's at the core of everything we do.
- TLS 1.3 / SSL 256-bit Encryption: All data transmissions are encrypted.
- Two-Factor Authentication (2FA): OTP is required for login and withdrawals.
- Firewall and DDoS protection: Protected against server attacks.
- Database encryption: Stored data is also encrypted.
- Penetration testing: Regular security audits.
Remember — never sharing your account password and PIN with anyone is your strongest line of security. BD OK will never ask for your password over the phone or via message.
6How long your data is retained
BD OK does not retain your data longer than necessary. General guidelines:
- Account Information: For the full duration your account is active, plus 5 years after closure (as required by law).
- Transaction records: 7 years — as required by financial regulatory obligations.
- KYC Documents: 5 years after account closure.
- Support Messages: 2 years.
- Session & Log Data: 90 days.
- Marketing Preferences: Until you opt out.
Once the retention period expires, data is automatically deleted through a secure process.
7Your Data Rights
You have rights over your own data at BD OK. To exercise them, please contact our support team:
Right to Access
You can request a full copy of all the data BD OK holds about you.
Right to rectification
You may request a correction of any inaccurate information at any time.
Right to Erasure
You may request the deletion of any data that goes beyond what is legally required to be retained.
Right to Data Portability
You can export your data in a machine-readable format.
Restrict Processing
The right to request that your data not be used for specific purposes.
Right to Object
You can object to marketing communications or to specific types of data processing.
When you submit a rights request, BD OK will endeavor to respond within 30 days. Complex cases may take a little longer, but we will always keep you informed of progress.
8Minors' Privacy
BD OK is strictly for adults aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.
If we become aware that a minor has registered an account by mistake, we will immediately close the account and delete all associated data. If you have a concern regarding this, please notify our support team.
9Changes to This Policy
Bd ok may update this Privacy Policy from time to time — due to service changes, legal requirements, or security improvements. The date of the latest update will always be shown at the top of the page.
You will be notified in advance via your registered email and SMS of any significant changes. Continued use of bd ok after changes take effect will be considered acceptance of the updated policy.
10Contact Us
For any privacy-related questions or requests, contact bd ok's support team directly:
support@bdok.plus
Live chat support — 24/7 in Bengali
Response time for general requests: 24–72 hours